Details about position

This a global financial markets business with its South African office in Claremont, Cape Town, is seeking to employ a technical business analyst as part of the product team to facilitate and deliver system enhancements. This person will be responsible for analyzing complex problems to be solved with technology and/or process change. With a deep understanding of the financial services business they will assist in identifying and developing improvements within the various applications that are cost effective and meet user requirements. It will be critical to document these requirements of the business and work closely with IT to develop technical solutions.

Main Duties and Responsibilities

  • Build a deep understanding of the customer and their needs, both end-user as well as the business
  • Develop and maintain strong relationships with business, customers and technical partners to improve their experience with the system, applications and procedures
  • Ability to act as the subject matter expert in functions such as operations, accounting, sales and customer service
  • Independently run small projects; resourcing tasks and communicating progress at a sprint level
    Define and document business requirements, configure technical specifications for the development team to utilize effectively
  • Provide input into the business development process
  • Analyze effects of the proposed solutions across all stakeholders, develop use cases to validate the business requirements and specifications to development
  • Contribute a process and client usability perspective during design reviews
  • Provide direction and input to the IT team regarding the solution throughout the development, QA and implementation process
  • Manage issues with appropriate levels of urgency for all stakeholders, escalating to management when necessary

Additional Duties

  • Strong team player with the ability to drive work within other teams while showing respect and support
  • Travel may be required
  • Other duties as assigned

Minimum Requirements

  • Bachelor/undergraduate degree in Engineering, Computer Science, BS/BA in Management Information Systems/Science, Commerce, or equivalent on the job experience
  • 2-5 years’ experience in an analyst or similar product role such as an IT business analyst within the financial industry
  • Previous development and programming experience using C# and .net Must be proficient in gathering business requirements, documenting process flows and developing detailed use cases
  • Experience with modelling and mapping From and To processes
  • Excellent verbal and written communication skills in English
  • Proficient in Microsoft Office
  • This position must pass a post-offer background check

Key Competencies for this Role

  • Results Orientated
  • Financial Acumen
  • Drives Change
  • Communicates Effectively
  • Strong Say-Do Ratio

People or process management Responsibility

  • No direct reports

This company has offices in Toronto, Montreal, London, Sydney, Auckland and Cape Town. The firm and its subsidiaries are regulated internationally by the UK’s Financial Conduct Authority (FCA); Investment Industry Regulatory Organization of Canada (IIROC); Australian Securities and Investment Commission (ASIC), and South Africa’s Financial Services Board (FSB), among others.


Position: Open
Location: Cape Town
Job Title: IT Business Analyst Role
Salary: To be discussed