Summit Africa RecruitmentSummit Africa Recruitment
Job title: IT Support Engineer
Employment type:Full Time
Experience:3 to 4 years
Salary:R30000 to R45000
Job published:17 June 2020
Job reference no:1840150385

Job Description

The role

As an IT Support Engineer, you will have a chance to work with a skilled and enthusiastic team of technicians in a growing and fast-paced company, allowing personal career growth and development. Your role will focus on support clients remotely and on-site alongside our team of senior qualified engineers.

 

Key responsibilities

  • Perform investigation and problem management for clients
  • Support client infrastructure and backups
  • Assisting with security concerns and solutions
  • Logging all user interaction within Company systems
  • Act as an escalation point, using 1-1 advice and training to improve the knowledge of junior engineers.

Ideal candidates

  • A minimum of 4 years’ experience in IT
  • Methodical approach when a problem arises to get to the best resolution for the client
  • Microsoft Server & workstation experience (Build, administer, support)
  • Some Apple Mac experience
  • Cisco qualified CCNA or above an advantage
  • Solid understanding of Desktop and Server Support.
  • Good background of networking fundamentals.
  • Comfortable working within a team to hit goals
  • Comfortable assisting customers when solo on site, directly supporting their needs

Who You Are

  • You have a minimum of 4 years’ experience in IT, with at least one of these years at a 2nd line or equivalent level.
  • You can think methodically when a problem arises to get to the best resolution for the client.
  • You have a solid understanding of Desktop and Server Support.
  • You have a good background of networking fundamentals.
  • You are as comfortable working within a team to hit goals and assist customers as you are working solo on site helping customers directly, safe in the knowledge you have a team of colleagues to assist and support

 

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